Shared Journeys is made by a small team. Write to us and a person reads it.
Get in touch
support@sharedjourneys.co
We answer within one business day, and faster while you are travelling.
Common questions
I was invited but cannot sign in
Use the same email address your invitation was sent to. If you signed in with Apple and chose Hide My Email, we cannot match you to your invitation, so sign in with the invited address instead and write to us if you are stuck.
How do I delete my account
In the app, open More, then Profile, and choose Delete my account at the bottom. It is immediate and permanent. If you organize a trip you will be asked to hand it over or delete it first. What deleting removes, and what it keeps.
Who can see my passport details
Only you and the organizer of your trip. Other travelers cannot see your passport details, your medical needs or your emergency contact. The full picture is in our privacy policy.
Does Shared Journeys handle payments
No. Split Costs works out who owes what and links you to Venmo, PayPal, Zelle or Apple Cash so you can settle up directly. No money moves through us and we never see your card or bank details.
Reporting a problem
- In the app: More, then Send feedback
- By email: support@sharedjourneys.co